DELIVERY & PAYMENTS

Delivery prices fall in to these brackets:

• Orders up to £15 - delivery cost of £4.50
• Orders between £16 and £40 - delivery cost of £7.00
• Orders between £41 and £100 - delivery cost of £9.50
• Orders between £101 and £250 - delivery cost of £30
• Orders over £250 - delivery cost of £40

Delivery is for mainland UK only, we can send to other locations but you will need to contact us for a quotation first.

Orders are despatched each working day and will normally be sent out the day following an order being placed subject to it being in stock, but please allow up to 3 days for despatch. If an urgent order is required please call us so we can make sure we can fulfil your order. Delivery is normally next working day following despatch of your goods. They will be sent either by our carrier or the Royal Mail.

For deluxe housing we will contact you with a delivery date once the order is placed, delivery can take up to 4 weeks as we try to schedule deliveries in to certain areas and deliver with our own van. We can send these units out by pallet delivery as well. Please contact us if you would like a delivery date or need something urgently as we can normally accommodate such requests.

When you receive goods ordered from The Chicken House Company, you have a statutory right that allows you to cancel the order up to seven working days starting from the day AFTER the goods were delivered. Please note 7 working days do not include public holidays or weekends. We will refund the price paid as soon as possible, but no later than 30 days from notification that you wish to cancel the order. This notification must be in writing, and will not be accepted in the form of a telephone call only. We will only refund the cost of the goods and the original carriage cost. You must return the goods to The Chicken House Company, or make them freely available for collection by our appointed courier. If you do not freely return the goods, at your cost, to The Chicken House Company then we may have to deduct any reasonable costs we incur in recovering the goods from you. This will be deducted from your refund. If you, the consumer, wishes to return goods, you will return them at your own cost, we will only refund the return carriage if the goods are faulty or are incorrect. Where products supplied aredamaged, incorrect or faulty we will either replace the item or issue a full refund within 30 days of notice. We may request goods to be returned for inspection prior to agreeing to any refund at your cost. If goods are confirmed to be faulty, damaged or incorrectly supplied we will refund any carriage costs incurred in returning the goods.